IT Hardware Manager

IT Hardware Manager

Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership

Contract Type: Permanent, Full-Time

Salary: £42,500

Hours: (37.5) Shift patterns Monday to Friday between 07:30-09:00 and 16:00-18:00

At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.

We are looking for a IT Hardware Manager to join our busy and innovative team.

• Imaging, distribution and return of laptops, desktops and tablets as part of our Joiner Mover Leaver process

• Refining and suggesting improvements to existing hardware processes currently in place

• Manage liaison with HP, Apple, and hardware distributors such as SoftCat for purchase and support of hardware

• Own relationships with your respective peers in the IT service desk and infrastructure teams

• Responsibility for the output of the IT hardware team, managing and reporting on your areas of performance in line with trend analysis, volume in/out of devices and projections of order requirements

• Own relationship between the service desk with regards to troubleshooting and brand specific hardware/software imaging requirements

• Own and maintain an IT Asset management platform, WEEE disposal and report monthly on device activity

• Own and review a knowledge base of issues encountered during build and return process and implement fixes accordingly

• Own the imaging and Installing process for all devices

• Knowledge and experience with Windows 7/10 essential

• Continue to build and develop knowledge in software installation, build, fault finding, and repair

• Ownership of the end-to-end Windows patching process across the entire estate, ensuring the successful deployment of monthly patches and driver updates

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

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