Customer Advisor

Job Vacancy: Customer Advisor – Contact Centre

• Location: Office-based, Newcastle
• Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
• Hours: 40 hours per week on a rota basis, Monday to Saturday

About the Role

Are you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

Key Responsibilities

• Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
• Build strong, relationships with customers while adhering to all brand and manufacturer standards.
• Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.

Skills & Competencies

• Exceptional communication skills, with a customer-first approach.
• Strong teamworking abilities, alongside effective organisation and time management.
• Confidence working in a fast-paced, target-driven environment.

What We Offer

• Competitive salary with uncapped earning potential (OTE up to £30,000).
• Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being. 

Working Hours

Our Contact Centres operate:

• Monday to Friday: 8:00 am – 6:00 pm
• Saturday: 9:00 am – 1:00 pm

Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career? Apply today and let’s achieve great things together!

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.