IT User Access Analyst

IT User Access Analyst

Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership

Contract Type: Permanent, Full-Time

Salary: £23,500 - £26,500 (Depending on Experience)

Hours: 37.5, Monday - Friday with shifts on a rota basis to cover core hours been 7:30-18:00

We’re excited to announce an opportunity to join our team as a User Access Analyst, following the successful promotion of a valued colleague within the department.

As a User Access Analyst, you will be responsible for account access, modifications and removals as required as part of an employee’s career journey. You will be required to critically assess user access and usage of our systems.

You will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all requests are handled in accordance with our SLA and KPIs.

• Excellent customer service skills and the ability to build and maintain strong relationships.
• A Self-motivated and ambitious person with the ability to work under pressure to meet deadlines.
• An ability to innovate and generate changes to resolve issues and constantly improve our process and service delivery.
• Good team player who will help and support the wider IT teams.
• Previous experience of computing systems (desirable working with a helpdesk system).
• Strong analytical skills, applying a methodical data driven approach.
• Experience of undertaking remote training via colleagues over the internet.
• An ability to enforce rules and promote the use of best security practices by our users.
• A Security advocate, able to promote a proactive security culture.

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

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