User Access Team Leader

IT User Access Team Leader

Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership

Contract Type: Permanent, Full-Time

Salary: £35,000 - £37,500

Hours: (37.5) Monday to Friday, 7:30am–4:00pm or 9:30am–6:00pm

This is an exciting opportunity for someone looking to step up into a leadership role or for an experienced Team Leader seeking a new challenge with an industry leader.

As a User Access Team Leader, you’ll oversee a team of 4 analysts responsible for managing all user access requirements for our internal staff, including Joiners, Movers, Leavers and additional access requests. You’ll play a critical role in ensuring all access processes are secure, efficient and meet both performance KPIs and strict security controls, while driving continuous improvement.

• Lead and support a team of 4 User Access Analysts, ensuring high performance and excellent service delivery.
• Oversee all user access activities to ensure compliance with company security and risk policies.
• Monitor team performance against KPIs and SLAs, identifying trends and implementing improvements where required.
• Act as an escalation point for complex access issues and work closely with stakeholders to resolve problems quickly.
• Drive a culture of continuous improvement by refining processes, improving efficiency, and enhancing the user experience.

What we’re looking for

• Proven experience in a User Access, Service Desk, or IT support role, with previous exposure to team leadership or mentoring.
• A strong understanding of security controls, risk management and compliance within user access processes.
• Excellent organisational and analytical skills, with the ability to manage performance against KPIs and deliver results.
• Strong communication skills with the ability to explain technical information in a clear, user-friendly way.
• A proactive approach and a keen eye for spotting opportunities to improve processes and service delivery.

Experience in user on/offboarding process’, Active Directory and Entra are desirable.

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

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