Customer Advisor

Job Vacancy: Customer Advisor – Contact Centre

• Location: Office-based, Newcastle
• Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
• Hours: 40 hours per week on a rota basis, Monday to Saturday

About the Role

Are you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

Key Responsibilities

• Handle customer sales enquiries via email, Phone and live chat, ensuring swift and professional responses.
• Build strong, relationships with customers while adhering to all brand and manufacturer standards.
• Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.

Skills & Competencies

• Exceptional communication skills, with a customer-first approach.
• Strong teamworking abilities, alongside effective organisation and time management.
• Confidence working in a fast-paced, target-driven environment.

What We Offer

• Competitive salary with uncapped earning potential (OTE up to £30,000).
• Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being. 

Working Hours

Our Contact Centres operate:

• Monday to Friday: 8:00 am – 7:00 pm
• Saturday: 9:00 am – 5:00 pm
• Sunday 10:00 am – 4:00 pm

Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career? Apply today and let’s achieve great things together!