Service Manager

Mercedes Benz of Gatwick
Monday to Friday 8am - 18:00pm (44 hours per week)

Are you looking for a career-defining role and longing to be part of something new and exciting? Mercedes Benz of Gatwick are looking for an ambitious and talented Aftersales Manager to lead the team.

As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager Stephen Forsyth and be responsible of your team members. This is an opportunity not to be missed!

You will ensure performance and assist to make sure the management of the full department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring

• Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
• Analyse local market statistics to identify opportunities within the territory
• Organise departmental forecasts and reports in a clear and timely manner
• Manage and own our Customer Satisfaction

You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member.

Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

· Competitive salaries with structured pay scales and progression as you grow within the business

· Generous annual leave that increases with your length of service

· Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

· Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

· Eyecare vouchers to help cover vision care needs

· Smart Health – 24/7 access to GP services to support your mental and physical wellbeing

· Dental insurance for everyday dental care and unexpected treatments

· Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

· MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app

· Will writing services to help plan for the future

· Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

· Discounted gym memberships to support an active lifestyle

· Travel insurance to help you explore with confidence

· Access to home and technology vouchers

· bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.