Contact Centre Assistant Manager

Assistant Manager – Customer Contact Centre (Sales & Aftersales)
📍 Location: Office-based with national travel

OTE 50K, Plus Company Car
🕒 Full-time | Shift-based (08:00–19:00) | Includes weekends & bank holidays

Are you a dynamic leader with a passion for performance, people, and progress? Lookers is on the hunt for an Assistant Manager to help drive excellence in our high-energy Customer Contact Centre.

In this pivotal role, you’ll lead a team of Team Leaders across Sales and Aftersales, championing a culture of high performance, innovation, and continuous improvement. You’ll be the bridge between strategy and service, ensuring our customers and stakeholders receive nothing short of exceptional.

What you’ll be doing:

• Inspiring and developing Team Leaders to smash targets and deliver top-tier service
• Building strong relationships with stakeholders and OEM partners
• Driving operational excellence and strategic initiatives
• Leading by example with confident, consistent, and collaborative leadership
• Owning KPIs and performance metrics with a sharp eye for improvement

What we’re looking for:

• Proven leadership in a fast-paced contact centre (automotive a plus!)
• Strong grasp of sales & aftersales processes
• Confident communicator and stakeholder influencer
• Skilled in performance management, coaching, and team development
• Tech-savvy with CRM and MS Office know-how

Ready to lead from the front and make a real impact? Join Lookers and help shape the future of customer experience.

👉 Apply now and drive your career forward with us!