Service Manager

Service Manager - BMW Crewe

Full time, Permanent 

Salary: OTE up to £65,00 (Basic £45,000-£55,000 DOE)

We are now looking for a highly driven and ambitious Service Manager to join our aftersales management team at BMW Crewe.

As an Aftersales Manager, you'll be managing a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met whilst also acting as a role model for customer service excellence for the team, always leading by example.

You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to continue to do so too. You will be reporting into the General Manager Scott Kershaw and be responsible for your team members including Service Advisors and Technicians. From the day to day running of the Workshop, managing the Technicians to achieve maximum productivity, making sure that the Service Advisors are very customer focused to achieve first-class customer care whilst ensuring a consistently high level of performance is met.

This is a truly exciting opportunity to work with one of the top UK employers and collaborate with one of the world’s leading car manufacturers.

Necessary Skills

• First-Class leadership skills & the ability to coach and develop an aftersales team.
• Excellent communication, interpersonal and negotiation skills.
• Be able to build and maintain a rapport with colleagues, customers and external providers.
• Highly organised & process driven with the ability to adapt and manage workloads.
• Be able to identify opportunity to strategically develop the business.
• Have a real desire to succeed and a need to exceed targets!

Lookers recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, plus;

• Holiday Entitlement of 30 Days, which increases with Service.
• Critical illness cover and Life Assurance (2 years plus)
• Company Car
• Company Pension
• Bonus Scheme
• Employee Discount
• Retail Discounts, saving £££ on Shopping, Gym membership, dining out & more.
• Car Benefit Scheme, Cycle to Work, Technology Schemes & More…
• Smart Health - Free & quicker access to support 24 hours a day, 365 days a year, including GP’s & Prescriptions.
• Enhanced paid maternity, paternity and adoption leave.
• & much more.

Franchised dealership experience is essential with BMW experience being an advantage but not a prerequisite to be successful. We look to seek any individual that has the right qualities, attributes and attitude to deliver on a consistent basis. This individual does not need Service Manager experience but to have worked within a service team or environment.

At Lookers, we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.