Divisional Warranty Manager - Ford

Hybrid Working Available (minimum 3 days per week in a Dealership)

Contract Type: Permanent, full-time

Salary: OTE up to £50,000 per annum (including basic of £40,000 to £45,000, depending on experience)

Hours: Monday - Friday 9.00am - 5:30pm 

Location: Hybrid role working from one of our Ford Dealerships, with some travel required to our other Ford sites throughout England

We are on the hunt for a Warranty Manager to join Lookers Ford Division to help support and guide our Warranty Administrators in processing claims and communicating with Customers. You will be part of the wider Aftersales Team across the division, who will be there to support and guide you through your new role. 

Our Warranty Team is fundamental within our Aftersales department! Day-to-day they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face, over the phone and via email. For this role, we are looking for someone from a Service background in the Automotive Industry, who is capable of demonstrating success in improving Warranty Processes and Customer Satisfaction.

Responsibilities

• Strategically leading and developing your team of Administrators to ensure all warranty claims are processed to manufacturer standards
• Assessing the quality of warranty job cards which includes feeding back to the workshop
• Invoicing and other ad-hoc administrative tasks
• Supporting with Paint and body claims
• Interacting daily with customers over the phone

We are looking for an individual with a Technical background, from within the Automotive industry. You will possess attention to detail and strong organisation skills; this is essential when prioritising and scheduling work appropriately. You will also be great at talking to customers and showcase a friendly but professional manner. Furthermore, you will be able to build strong and lasting relationships with your fellow colleagues. It is also essential that you have strong IT skills; are you able to easily navigate around the Microsoft packages? If you're currently a Service or Warranty Advisor looking to shake up your career, and your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. 

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. 

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being 

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.