Service Advisor

Lookers Stoke BMW

Contract Type: Permanent 

Salary: £26,000-£30,000 with OTE up to £6,000 

Hours: Monday-Friday 8:00am-6:00pm and Saturdays 8:30am-12.30pm

Lookers Stoke BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.
Our impressive Stoke BMW dealership is the place to be!
As a Service Advisor at Stoke, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression opportunities within Lookers!

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.

About us:

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. 

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being 

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.