Senior Service Advisor

Location: Gatwick Mercedes-Benz

Salary: £32,000 per annum; plus bonus with OTE of £36,800

Hours of Work: (42) Monday to Friday 08:00 to 18:00 and Saturdays (rota basis) 08:00 to 12:30 

This Aftersales Department will consist of a team of Service Advisors, Vehicle Technicians and Parts Advisors, plus a dedicated and enthusiastic Aftersales Manager. Operating from a modern and welcoming dealership, we're proud to deliver unrivaled customer service. As a Service Advisor at Lookers, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers!  

• 
  Booking MOTs, services and other repair work for our customers 
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer 
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes 
• Managing a high-volume of customers daily as well as telephone calls and online booking queries 
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. 
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! 
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. 

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. 

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being 

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.