Polestar Handover Specialist / Driver

Stockport Volvo 

Salary: £11.44 per hour

42.5 hours per week. Working hours are between 8.00 to 18.00 on Monday to Friday, with a 30 minutes lunch break. 

Lookers Stockport Volvo are super excited to be looking for a Handover Specialist ahead of the increased number of Polestar deliveries in 2025. You will join a one big family and will work towards achieving our goals together. As a Handover Specialist you will be a crucial part of the business, and a thriving Aftersales department. You will have the pleasure of working with other functions including Sales and Front of House.  
As a vehicle Handover Specialist you will be key to achieving our objective of exceeding the customers’ expectations and ensuring all of our customers have a smooth and rememberable experience after the point of sale. You will be communicating with the customers between the sale agreement and delivery of the car, scheduling handover appointments of the stunning Volvo vehicles. The handover being of the highest quality is essential as you will be providing the customer with a full introduction to the vehicle features and the Aftersales services we have available. If you’re passionate about customer service, enjoy working within a driven environment surrounded by a supportive team then we would love to hear from you!  

• Provides accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery
• Ensure every vehicle is prepared correctly for each customer on their vehicle collection day including pre-populating in-car systems, quality checks, handover blueprint etc
• Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle
• Help the dealership achieve industry-leading standards and utilise feedback efficiently
• Ensure relevant compliance is in accordance with company and industry policies and guidelines.

The ideal candidate we are looking for is highly organised and enjoys working in a busy, fast paced environment. We are looking for someone who is outgoing, confident and enthusiastic. Naturally interacts with customers and colleagues in a professional manner, adhering to standards and creating a friendly environment. Being a strong team player is absolutely essential in this role as you will be required to move seamlessly between the requirements of different departments. 
Experience in the industry or a similar role is not essential but would be an advantage. We are looking for someone who is IT literate with the ability to move between multiple and bespoke systems competently. For this role you MUST hold a full valid UK driving license for a minimum of 6 months for insurance purposes. 
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;   
• Competitive salaries with clear pay scales in place as you develop  
• Generous annual leave allowance that increases with length of service  
• Eligibility to join one of our colleague car plans and cycle to work scheme  
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)  
• Critical illness cover after 2 years plus life assurance and free will writing service  
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers  
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being  
 
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If the above sounds of interest please apply today and a member of the Talent Acquisition Team will be in touch. 

If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address, and credit history. We will also conduct a criminal record check and a driving licence check.