Bodyshop Advisor

Lookers Stockport KIA

Contract Type: Permanent, Full-Time

Salary: £32,800 OTE (including up to £28,000 basic dependent on experience, plus bonus)

Hours: (42) Monday to Friday and Saturday mornings on a rota basis

Lookers Stockport KIA is recruiting for a Bodyshop Advisor to join the team and work alongside our amazing Cosmetic repair technicians and Estimator, to provide a professional and friendly service to our Lookers customers.

Headed up by our fantastic management team, who between them share a wealth of experience within Lookers, therefore the best training will be given. This is a fantastic opportunity to develop a career with the Bodyshop team.

As a Bodyshop Advisor for our Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to site, you will ensure all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer/insurance enquiries and make customer bookings.

You must have previous experience in a similar customer facing role. Motor trade or Bodyshop experience is desirable, but not essential. You will have strong customer service skills and focus. You will need to have a full driving licence with a good driving record.

• Provide regular communication to customers keeping them informed of repair progress, additional work needed or vehicle completion, ensuring
• Lookers database is kept up to date.
• Ensure all work is managed and administered in line with Lookers defined processes.
• Upsell of bodywork and wheel repair work to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamworking
• Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.

Company Info

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email AmyStory@lookers.co.uk