Parts Telesales Advisor

Ford Parts Plus Chelmsford

Contract: Permanent, full-time

Working hours: Monday to Friday 8am to 5.30pm, plus alternate Saturdays 8am-12.30pm 

Salary: £29,500 per annum plus bonus

After a strong successful year, we’re growing our team at Lookers PartsPlus Chelmsford. We’re on the search for an experienced Parts Telesales Advisor to join our hard working and lively team. This role is offered on a full time Monday to Friday basis with a competitive basic salary, uncapped commission and a market leading rewards package including a generous annual leave allowance that increases with length of service and access to our health and wellbeing platform Smart Health.

Working in this critical role, our Parts Telesales Advisors are key to our Parts Plus hub. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. We receive a very high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload.

• Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted
• Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensuring that the Brand image and levels of customer service within the department is in line with company standards
• Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the supervisor
• Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times

Previous experience in a Parts Department in the Motor Trade is desirable. You will also have excellent communication skills, a strong work ethic and practical knowledge of computer systems. It is important that you thrive working as part of a team as well as having the ability to work independently. Our customers expect a high level of service combined with parts expertise and we don’t like to disappoint! Don’t worry if you haven’t worked with our brands before, we will give you full product training.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. 

About Us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. 

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being 

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.